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Repairs Are The Biggest Problem
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Repairs -- What a can of worms! We deal with problems every single day from tenants, owners, repairmen, vendors, and inspectors. Nobody seems to be happy with the outcome, no matter what it is.
It is vital that repairs are done in a timely and professional manner so as to prevent any problems with the City Code Inspectors or further escalation of tenant complaints. We have some owners who don't like to make a decision on the repairs, thinking that the tenants will just forget about them or overlook them. We also have some owners who like to do their own repairs or have their own repairmen and they get to the repair issues when it fits in their schedule. Sometimes that is okay, but when you are experiencing consistent 90+ degree days and the AC goes out, we can't wait on a repair. Or when the heat goes out and the outside temp is 30 degrees, it requires immediate action.
This is one of the biggest complaint areas that we get because the owners don't want to spend a dollar more than they have to, but the tenants are paying for a place to live and should be able to reasonably expect a timely response to repair issues. So what's the solution? Owners, please, be prompt in your responses and approval of repairs; and communicate with our office to let us know what's going on. Communication will cure 99% of the issues that we have with repair problems.
In my next entry, I'll discuss the City Code Enforcement and why it's such an issue in today's market. |
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Posted - 07/06/2010
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